Disney Parks Add ‘Inclusion Key’ to Cast Member Training

At Disneyland Paris – and at Disney resorts around the world – we strive to create a culture of inclusion, where everyone is welcome. As part of this focus, we are always evolving and actively listening to our guests and cast members, creating an environment where all people feel valued, welcomed and appreciated.

 In 2019, we actively solicited input from our cast members from all over the world in a series of ideation sessions that generated more than 100 ideas, including the addition of Inclusion to The Four Keys. 

For more than 65 years, our cast members have welcomed guests from around the world with the help of The Four Keys – Safety, Courtesy, Show and Efficiency – which guide our renowned approach to service around the world. Each of these embody a core value that serves as a guiding principle for cast members in their daily work. The addition of the Inclusion Key emphasizes its ongoing importance in all that we do and will be a constant reminder to us that all who come to this happy place are welcome. Watch the video below for more details!

This is just the beginning, as we continue to work toward a world where we all belong. There’s more to do, but we are excited for what’s next as we continue to listen, learn and work towards a more inclusive future for our cast and guests. You can read more about Inclusion Key on the Disney Parks Blog.

Disney and me, it's a long love story. I fell into it as a child and never got out. From movies to theme parks, through the history of the Walt Disney Company, to comic books, everything fascinates me.